Terms and Conditions

General Terms and Conditions

  1. Bookings (via phone or online) are required

  2. Credit card details are required at time of booking

  3. We reserve the right to refuse service to anyone for any reason at any time

  4. Cosmétique does not provide treatment to persons under the age of 18 and we reserve the right to ask for proof of age

  5. Treatment is not suitable for those who have relative or absolute contraindications to treatment

  6. All patients (regardless of fees schedule) of previous attendance or consultation at Cosmétique are required to undertake a medical assessment prior to treatment

  7. Timing of procedure to be agreed upon between patient and practitioner

  8. All patients (full fee, discounted free, free treatment or otherwise) are required to undertake a medical assessment prior to treatment

  9. Patients are required to disclose their current medical history, past medical history, psychological history, past cosmetic history, medication usage and drug allergies as a part of the initial consultation

  10. Cosmétique reserves the right to refuse treatment to patients (full fee, discounted free, free treatment or otherwise) based on clinical grounds, psychological grounds or mismatch between desired and likely results

  11. Patients may require less or more product (schedule 4 medication or otherwise) to treat the selected area and to achieve the desired result

  12. The amount of product (schedule 4 medication or otherwise) administered will be determined solely at the prescription of the prescribing medical practitioner

  13. All patients require a consultation prior to treatment. These consultations are free of charge unless otherwise specified

  14. Cosmétique offers subsequent complementary consultations upon request prior to undergoing treatment to address any questions or concerns

  15. If the patent wishes to proceed with treatment 3 months after the consultation, an additional consultation may be required to undertake a medical assessment

  16. There is no obligation to proceed with treatment following consultation

  17. For regulatory reasons, product names cannot be used in advertising. Please contact us for further information

  18. Results may vary for each person and cannot be guaranteed

  19. Longevity of action and results of treatment may vary between people

  20. 2 week review appointment will be provided free of charge

  21. Clinical images are to be taken at time of procedure and you are consenting for your de-identified clinical images to be used for marketing purposes by Australasian Health Group Pty Ltd.

  22. Prices for our products are subject to change without notice.

  23. We reserve the right at any time to modify or discontinue the Service (or any part or content there of) without notice at any time

  24. Once treatment has been administered, refunds, discounts or free treatment cannot be issued

Cancellation or No-Show Policy

  1. In the event that you are unable to attend, we require 48 hours notice or a cancellation fee of $150 will apply to recuperate our costs

    1. Cancellation or rescheduling of an appointment with 48 hours or more notification – no charge ($0)

    2. Cancellation or rescheduling of an appointment less than 48 hours- Fee of $150

    3. In the event of a rescheduling of your appointment to within 2 weeks (14 calendar days) of your cancelled appointment, your cancellation fee will  be deducted from your total bill

  2. A broken appointment is defined as cancelling or rescheduling an appointment with less than 48 hour notice or fail to attended your scheduled appointment

  3. Cancellation fee will be charged to the credit card details on file

  4. In the event you fail to pay the cancellation fee within 2 weeks of issuing the invoice, your account will be forwarded to the debt collectors to recuperate costs. This may have an adverse effect on your credit rating.

Financial Terms and Conditions

  1. Payment in full is required on date of treatment

  2. Due to the nature and type of the service, refunds cannot be offered once the treatment has been administered

  3. Credit card surcharge of 2.2% applies for all domestic credit card transactions

Special Offers/ Discounted Treatment/ Free Treatment/ Treatment Giveaway

  1. Bookings (via phone or online) are required for consultation or treatment

  2. Patients are required to undertake a medical assessment prior to treatment. This is conducted during the consultation prior to treatment. These consultations are free of charge unless otherwise specified

  3. Cosmétique offers subsequent complementary consultations upon request prior to undergoing treatment to address any questions or concerns

  4. Treatment is not suitable for those who have relative or absolute contraindications

  5. There is no obligation to proceed with treatment following consultation

  6. Timing of procedure to be agreed upon between patient and practitioner

  7. Patients are required to disclose their current medical history, past medical history, psychological history, past cosmetic history, medication usage and drug allergies as a part of the initial consultation

  8. Cosmétique reserves the right to refuse treatment based on clinical grounds, psychological grounds or mismatch between desired and likely results

  9. The amount or dosage of product (schedule 4 medication or otherwise) administered will be determined solely at the prescription of the prescribing medical practitioner

  10. For regulatory reasons, product names cannot be used in advertising. Please contact us for further information

  11. Results may vary for each person

  12. Longevity of action and results of treatment may vary between people

  13. 2 week review appointment will be provided free of charge

coupons (groupon/cudo/living social etc...) for Wrinkle Relaxers

  1. General and Financial Terms and Conditions apply

  2. Bookings are essential and subject to availability

  3. Voucher valid for one person and must be used in one visit. The offer cannot be transferred or shared with other patients

  4. Treatment will be provided between Monday to Friday by appointment

  5. Members can purchase one voucher for themselves and two vouchers as gifts for different recipients

  6. Valid for persons 18 years and over

  7. Results from one treatment may last up to three months

  8. Treatment areas include forehead, frown lines and crow's feet

  9. Not suitable for those who are pregnant, breast-feeding, have neuromuscular disease, Bells palsy or with active skin disease. Please contact us if you have concerns before purchasing the deal

  10. Recommended only for purchasers who fully understand the treatment and the risks of the treatment. Any surgical or invasive procedure carries risks; before proceeding a second opinion from an appropriately qualified health practitioner is recommended

  11. Botulinum Toxin Type A will be administered by trained Cosmetic Injectors, and all medical checks are done by a Registered Doctor.

  12. Individual results may vary. In a small percentage of patients, treatment may not be effective or may not meet expectations. You will be provided a full refund if practitioner deems you unsuitable for the procedure or advises against the procedure for any reason. Please note, we (Cosmetique) will not be handling refunds. All refunds are handled by the website where coupons are purchased

  13. Clinical images are to be taken at time of the follow-up appointment. This appointment will be provided free of charge. Follow up appointment will be between 10-20 days. Further treatment can be administered at the time of follow-up appointment. Offer does not include additional top ups. Any further treatment will need to be paid for

  14. Depending on option purchased, majority of units will be used at the first appointment. The remaining can be used at the second appointment post assessment to treatment. Any remaining wrinkle relaxer will be held against your account as a credit and can be used at any time by the patient. The patient cannot be discharged home with wrinkle relaxer

  15. Number of units used is at the discretion of the injector. Doses higher than clinical guidelines will not be injected. Doses lower than clinical indication carry the risk of no effect

    1. Recommended doses for Wrinkle Relaxers; Crows feet 20 units per side, Glabella (frown) 50- 60 units, Frontalis (forehead) 50-60 units

  16. Timing of procedure to be agreed upon between customer and practitioner. The patient cannot be discharged home with wrinkle relaxer

  17. Action of wrinkle relaxers will not result in lack of movement; wrinkle relaxers do not act on static lines

  18. Purchase of voucher does not amount to informed consent

  19. Refunds will not be provided once the patients consents to proceed with the treatment

  20. Several appointments and treatments may be necessary to complete for the desired effect

  21. 24-hour cancellation policy applies, non-attendance and late cancellation voids voucher

  22. Not valid in conjunction with any other offer and not redeemable for cash

  23. Redemption instructions can be found on your voucher

FEB 2019 GIVEAWAY VICTORIA

  1. Bookings via phone are required

  2. To qualify, patients are required to demonstrate they have saatisfied the terms and conditions of the giveaway

    1. Following ahg_cosmetique on Instagram

    2. Shared a tagged (@ahg_cosmetique) post on their Instagram account

    3. Tagged 2 friends

  3. Offer valid until while stocks last

  4. Special offer is only valid for new Cosmetique patients residing in Victoria and can only be redeemed at our Richmond clinic

  5. For regulatory reasons, product names cannot be used in advertising. Please contact us for further information

  6. Feb 2019 Victoria Giveaway includes free 10 units of Option B Wrinkle Relaxer to be applied to orbicularis oculi (crows feet)

  7. The dosage of product (schedule 4 medication or otherwise) administered will be determined solely at the prescription of the prescribing medical practitioner

  8. Any additional units remaining following treatment cannot be redeemed, saved or transferred to another patient. All additional free units are foregone

  9. We reserve the right to refuse service to anyone for any reason at any time

  10. Cosmétique does not provide treatment to persons under the age of 18. All patients are required to provide proof of identity and date of birth

  11. Treatment is not suitable for those who have relative or absolute contraindications to treatment

  12. All patients are required to undertake a medical assessment for a valid prescription prior to treatment

  13. Timing of procedure to be agreed upon between patient and practitioner

  14. Patients are required to disclose their current medical history, past medical history, psychological history, past cosmetic history, medication usage and drug allergies as a part of the initial consultation

  15. Patients may require less or more product (schedule 4 medication or otherwise) to treat the selected area and to achieve the desired result

  16. There is no obligation to proceed with treatment following consultation

  17. Results may vary for each person and cannot be guaranteed

  18. Longevity of action and results of treatment may vary between people